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EVALUATIONS AND REPORTING
Meaningfully Impact Employee Performance
How It Works
Delight and energize employees from within. Provide the feedback they want and need to perform. Internal evaluation services from Befind can help keep employees engaged in their jobs and successful in taking care of your customers
Conducting employee evaluations annually or every six months with no mechanism in place to provide frequent feedback may not be enough to set up employees for workplace success on a continual basis. Maintaining ongoing effectiveness in a mystery shop program can also be difficult.
Fortunately, implementing a system of internal employee evaluations, in conjunction with external mystery shops and/or a customer satisfaction program, is the most successful method for improving employee behaviors on a long-term basis.
Performing internal evaluations and providing consistent feedback is a great way to promote employee growth and satisfaction. It also keeps goal behaviors top of mind for all involved.
Success from the Inside, Out
We bring measurement from outside evaluations into a hands-on, engaging internal process and teach managers and front-line supervisors how to measure and observe behaviors that achieve internal goals.
Integrating internal employee evaluations with market research data begins by identifying the unique key drivers for your organization. Key drivers are the primary behaviors that most significantly drive customer delight and internal initiatives.
Once the key drivers are identified, employees are trained to perform those specific behaviors. Managers are also trained how to observe — and model — these behaviors for other employees. These measurement tools are then used as the basis of a cycle of internal evaluations and coaching to fuel continuous improvement.
Program Benefits
Our training and tools allow you to create customer delight from within your business. As a result, you benefit from:
A highly visible internal program that increases awareness and employee satisfaction and, in turn, drives customer satisfaction and spending
An easy-to-use web interface where evaluation results are entered, analyzed and linked to other performance measures
Ability to create standards for performance outcomes and implement action outcomes that give every employee a stake in self-improvement
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