BEFIND

How It Works
A customer satisfaction survey program from Befind makes it possible for you to survey customers to find out what they’re saying about your company, brand, associates and overall experience, as well as tell you what they want. You can use these insights to make informed business decisions that can help you earn customer loyalty, increase sales and inspire customers to recommend you to others. Befind’s experienced team will assist in customizing a survey tool for your specific need(s) using a variety of proven rating scales (e.g., NPS, Overall Satisfaction, Attribute, Behavioral, Open-Ended, Action/Follow Up, Demographic).


Your Questions, Answered
In partnership with you, we will develop a unique survey that uncovers critical information about your business, such as:

• What issues lead to customer dissatisfaction after an interaction with your business? Giving customers a pathway for immediate feedback can reduce negative online reviews.

• What percentage of current customers are truly delighted and engaged with your organization and what drives that engagement.

• The spend/profit difference between customers who are highly engaged versus those customers who aren’t.

• What your organization do to move more customers into this highly engaged zone.

• What company changes will result in the highest return on investment (e.g., whether it’s more important to spend resources on shortening customer wait time or on additional customer service training).