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BEFIND ADVANTAGE
Our Experts Give You the Edge
Let Us Shop for You
As one of the nation’s first and largest mystery shopping service providers, Befind has made significant contributions to legitimizing mystery shopping as powerful research. We pride ourselves on continually leading and changing the landscape of our industry with proven and innovative mystery shopping, intercept interviewing, compliance auditing, customer satisfaction surveys and panel/focus group services.
Working with Fortune 500/100/50 companies and a variety of other businesses in a wide range of industries, we dedicate our team and resources to ensure you feel valued and to support our goal of making personal connections with each and every client. You will find that we thoroughly understand operations, technology and research, and we know what it takes to manage a successful customer-experience program
Vast geographical coverage
Partnering with Befind gives you access to one of the largest and most skilled forces of field representatives in the industry. It includes more than 600,000 mystery shoppers, intercept interviewers, compliance auditors and panelists who professionally conduct tens of thousands of assignments each month in cities and towns across the U.S. and Canada.
Expertise
We were one of the very first mystery shopping companies ever established — the first to gather data online, the first to link mystery shop data to other research data and the first to dissect moments of truth that drive differentiation. We also continue to be an innovative force in shaping the landscape of the industry as it exists today.
Holistic approach
We offer an array of customer surveying methodologies and feedback options, such as mystery shopping, compliance auditing, intercept interviewing, panel/focus group discussions, surveys and more. All are designed to help you view your products, services and brand from a variety of perspectives and achieve optimal customer value, delight and loyalty.
Survey-development expertise
We’re experienced in developing a variety of survey formats in a wide range of layouts. We’ll partner with you to create a survey tool that’s customized to meet your specific program requirements so you can pinpoint the very attributes and behaviors proven to drive customer satisfaction, effective selling techniques and other critical performance attributes.
Top quality with 100-percent completion rate
Many companies claim a completion rate of 100 percent, but at Befind, we never break our promises. We perform hundreds of thousands of field visits (e.g., mystery shops, compliance audits, intercept interviews and panel/focus group discussions) a year, yet our error rate is almost nonexistent. Plus, our promised completion rate is 100 percent — no exceptions, no excuses. On top of that, the quality and accuracy of our mystery shop results are the best in the industry.
Direct one-on-one management of field representatives
Many companies consistently subcontract assignment-scheduling and quality-editing processes to businesses that offer mystery shop support services. Our dedicated staff of in-house project managers and quality editors communicate one-on-one with our field representatives every day. This ensures that our field representatives fully understand specific requirements to better produce actionable feedback for you.
Extensive field representative preparation
Before our field representatives conduct an assignment at your location(s) or call your employees posing as customers, they’ll be fully knowledgeable of your unique program requirements. Our field representatives will know exactly what to look and listen for, and we’ll ensure that all of your employees and locations are evaluated objectively, consistently and accurately.
Competitive pricing
We don’t believe that high quality market research automatically equates to an expensive program. Our rules-based systems and efficient processes make it possible for us to offer you the best of both worlds: superior services and competitive prices.
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