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SERVICES AND EXPERTISE
Unlock Your Company's Potential for Success
At Your Service
Befind is purpose-built to help brands measure, understand and improve the customer experience across critical touchpoints and channels:
On-site/In-store
BOPIS, Curbside Pickup, Home Delivery
Online E-Commerce
Call Center
Third-Party Retail
Direct-To-Consumer
Befind’s custom, agile Customer Experience research solutions deliver proactive insights and automated, role-specific reporting, supporting you in quickly distilling learnings and outcomes, leading to direct action across your organization.
Customer Centered
MYSTERY SHOPPING SERVICES
Find out what it’s really like to do business with you. Gather the insights you need to delight customers and every location and customer touchpoint.
CUSTOMER INTERCEPT INTERVIEWS
Find out why customers leave empty handed, and what you can do about it. You’ll better understand their what wants and needs you’re not fulfilling so you can act.
CUSTOMER SATISFACTION RESEARCH
Satisfied customers are loyal customers. Find out what they’re saying about your company, listen to what they want and deliver to gain positive word of mouth.
Business Focused
CUSTOMER EXPERIENCE (CX) CONSULTING
Lean on our experience and insight. We can help you determine how to improve your customers’ experiences and/or drive your internal initiatives.
COMPETITIVE INTELLIGENCE
Gain detailed visibility of your competitors’ performance and products/services so you can quickly address your shortcomings, capitalize on your strengths and stand out.
Employee Centered
EMPLOYEE SATISFACTION SURVEYS
Reduce turnover and increase productivity by listening to your employees’ constructive feedback. Determine which employee-suggested improvements will result in the highest return on investment.
INTERNAL EVALUATIONS
Experience success from the inside, out. Empower your managers and front-line supervisors to model and measure the specific behaviors that most significantly drive customer delight, and sales.
REWARDS AND INCENTIVES SHOPS
Never underestimate the power of positive reinforcement. Provide on-the-spot rewards to employees who demonstrate outstanding customer service or performance.
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